TABLEROCK Cleaning
Website & customer portal

Privacy policy.

How we handle information from visitors, customers, and people who contact us.

Effective October 12, 2026.

This policy covers our public website, customer portal, cleaning services, and communications with prospective and current customers, property managers, and other authorized account users. Separate notices govern employee and administrator use of our workplace portals.

We collect information you provide, information created while providing services, and information from people authorized to arrange services for you:

  • Contact and account information: names, email addresses, phone numbers, billing contacts, sign-in information, account permissions, and communication preferences.
  • Property and service information: addresses, property size and condition, photos, access instructions, pets, requested services, scheduling preferences, and instructions about what to skip or avoid.
  • Transactions and service records: estimates, bookings, recurring plans, agreements, signatures, payment status, receipts, tips, checklists, service photos, completion reports, and claims. Signature records include the signed document, signer, date, IP address, and browser information. Card details are handled through our payment processor; we keep transaction references and limited payment details, not full card numbers or security codes.
  • Communications: messages, emails and attachments, support requests, call details, recordings and transcripts where applicable, and delivery and consent records.
  • Website and device information: IP address, browser and device type, pages requested, referral information, and activity needed to operate, secure, and measure use of the site.

Please provide only information needed for your request. Avoid including people, children, financial documents, or unrelated personal information in property photos.

We use information to prepare estimates; manage accounts, properties, appointments, agreements, and payments; perform and document cleaning; respond to you; resolve complaints and disputes; protect people and accounts; maintain business records; improve our services; and meet legal, tax, and insurance obligations. We may send marketing email as permitted by law, subject to your communication choices.

We use property photos to assess and document services. We do not use identifiable photos of your property in advertising without separate written permission.

Our website chat, text messages, and telephone service may use AI assistance. Relevant messages, speech, transcripts, photos, and account or service information may be processed by companies that supply these features. AI also helps summarize business correspondence and prepare responses. Automated output can be inaccurate; you can ask to speak with a person or contact the office.

The estimate form lets you turn off AI photo review while still submitting photos for human review. Our business rules and authorized staff determine prices, payments, bookings, and account changes; an AI response alone is not a confirmed transaction.

Calls may be recorded or transcribed, including calls answered by our AI assistant and voicemail. Meetings or interviews may use recording, transcription, and AI-assisted notes after notice and any required consent. Tell us if you object so we can discuss an alternative. When joining a video meeting, your display name, microphone audio, camera video, and anything you choose to share are available to the participants. Device access is controlled by your browser. Recording a meeting is a separate action from joining it.

We share information as needed with:

  • Staff and assigned cleaners who arrange, perform, support, or document your service.
  • Authorized users, owners, and property managers associated with your account or property, according to their access.
  • Service providers for hosting, storage, security, payments, communications, AI assistance, and website analytics.
  • Accountants, insurers, legal advisers, payment networks, and card issuers when needed for professional services, claims, or disputes.
  • Authorities or other parties when required by law or reasonably necessary to protect rights, safety, or property.
  • Parties to a merger, acquisition, or business transfer, subject to applicable privacy obligations.

We do not sell personal information or share it for cross-context behavioral advertising or targeted advertising. We do not give customer lists to others for their own marketing.

We use necessary cookies for security, staying signed in, document signing, and invited meeting access. One preference cookie remembers the assistant character you choose, so it stays the same across tablerockcleaning.com; it holds only that choice. Browser storage also supports unfinished forms, booking and signing progress, assistant conversations, preferences, installation choices, and notification settings. An installed app may keep files on your device so it can open when your connection is unavailable. Clear these through your browser's site data controls; doing so can sign you out and remove unsent work. You can manage camera, microphone, and notification permissions in your browser or device settings.

We use cookie-free analytics to measure page visits, referral sources, and completion of estimate and booking steps. We do not send names, email addresses, phone numbers, street addresses, or message contents to the analytics service. The site uses no advertising cookies or social media trackers, and we do not enable third parties to track your activity across unrelated websites for advertising. Payment or other external sites you choose to open have their own privacy practices.

We do not change site behavior in response to a browser's Do Not Track signal. Because we do not sell or share information for targeted advertising, Global Privacy Control does not require a change to those practices. We honor privacy choices required by applicable law.

7. Text messages and email choices

We send service texts with your consent. Message frequency varies. Message and data rates may apply. Reply STOP to opt out of all TABLEROCK texts or HELP for help. Consent is not a condition of purchase. We do not send marketing texts. See our service text terms.

Mobile information will not be shared with third parties or affiliates for marketing or promotional purposes. We may share it with operational service providers solely to deliver or support our text messages. Text-message opt-in data and consent will not be shared with third parties or affiliates for their marketing or promotional purposes.

Use the unsubscribe instructions in a marketing email or contact us to stop marketing email. Essential account, payment, and service communications may still be sent through a permitted channel.

We use access restrictions and other reasonable safeguards to protect personal information, including property access details. No website or transmission is completely secure. Keep your sign-in details and private links secure, and notify us if you suspect unauthorized access.

We keep information for the purposes described here and for applicable recordkeeping requirements. Our retention schedule generally provides two years for estimate records, three years for photos and messages, and seven years for core account, agreement, transaction, and claim records. These periods are reviewed against the record's purpose; records supporting an agreement, claim, dispute, or legal hold may need to be kept longer. Recordings, transcripts, and routine technical records have shorter schedules. Deleting an account does not automatically erase records we must retain. Ask us about a particular record or earlier deletion.

We operate in the United States. Service providers may process information in other countries under their applicable terms and safeguards; we do not promise that every service processes information only in the United States.

You can update available account and property details and communication preferences in the customer portal. To request access, a copy, correction, or deletion of personal information, email support@tablerockcleaning.com with “Privacy Request” in the subject. A person handles privacy requests. We may verify your identity and an agent's authority before releasing or changing information.

Depending on applicable law, you may have rights to access, correct, delete, or obtain a portable copy of information, limit certain processing, or appeal a refusal. We respond within the time required by applicable law and explain any applicable exception. You can appeal by replying to our response. We do not discriminate against you for exercising applicable privacy rights.

If you apply for a job through the public site, we use your contact information, application answers, employment history, resume, and related communications to evaluate and manage your application. Hiring staff and service providers assisting that process may receive them. Any separately required background-check authorization is requested through the hiring process. The request and retention principles above also apply to application information; workplace portal use is covered separately.

Our services and accounts are intended for adults. We do not knowingly collect personal information from children under 13. Contact us if you believe a child has submitted information so we can address it.

We post the current policy and effective date here. For material changes, we provide additional notice through the website, portal, or email as appropriate and obtain consent where required. Updating this page does not rewrite a previously signed document.

Questions: support@tablerockcleaning.com, (208) 500-2840, or our contact form. TABLEROCK Cleaning LLC, Boise, Idaho. Our website and customer portal terms govern use of these services.