Terms of service.

2. These terms cover the website, not the cleaning

These terms govern the website and the portal. They do not set the terms of any cleaning service.

Cleaning services are governed by the service agreement and Service Order for that appointment, including its scope, checklist, add-ons, price, payment terms, and cancellation terms. If these terms conflict with a signed service agreement or Service Order, that signed document controls for the service it covers. If these terms conflict with our Privacy Policy, the Privacy Policy controls on privacy matters.

3. Eligibility and authority

You must be at least 18 years old and able to enter a binding contract.

If you use the site or portal for a business, a landlord, an owner, or another person, you represent that you are authorized to act for them and to bind them to these terms. If you request service at a property, you represent that you are authorized to arrange service there.

4. Accounts

• You are responsible for the accuracy of the information in your account and for keeping it current.
• You are responsible for your sign-in credentials and for activity that occurs under your account.
• Notify us promptly at hello@tablerockcleaning.com if you believe your account has been accessed without your permission.
• If you add other users to an account, you are responsible for their use of it and for removing access when it is no longer appropriate.
• We may refuse to create, and may close, any account.

5. Acceptable use

You agree not to:

• submit false, misleading, or incomplete information, including about a property, its condition, its access, or your authority over it;
• request service at a property you are not authorized to access;
• upload material you do not have the right to share;
• impersonate any person or business;
• access or attempt to access another user’s account, or bypass any authentication or permission control;
• scrape, probe, overload, disrupt, reverse engineer, or attempt to compromise the site or portal;
• upload malicious code or unlawful material;
• harass, threaten, or abuse our staff or crews, or submit abusive, discriminatory, or unlawful content;
• use a payment method you are not authorized to use, or bring a dispute or chargeback you know to be unfounded;
• misuse estimates, credits, or promotions, or attempt to circumvent pricing, service area, or review rules.

6. Estimates

This site takes requests for cleaning services. Biohazard remediation, mold remediation, pest control, hoarding cleanouts, construction, repairs, and any work that requires a license we do not hold are outside what we offer, and a request for them will be declined. Moving heavy furniture and appliances is outside a clean except where an add-on you selected covers it.

An estimate produced on this site is a price range based on the information you provide. It is not an offer, a quote you can hold us to, or a final price.

Estimates assume your description of the property is accurate. Where the property differs materially in size, condition, or scope from what you described, the price may change, and we will tell you before performing additional work.

Some requests are reviewed by a person before we provide a price. We may decline any request.

Pricing shown on the site may contain errors. An obvious error does not bind us, and we may correct it before a Service Order is signed.

7. Bookings made through the portal

Selecting a time through the site is a request. A booking is confirmed only when we confirm it. Availability shown on the site reflects our schedule at the moment it is displayed and can change before you complete a booking.

Arrival times are estimates. Traffic, access problems, weather, and earlier jobs can move them.

8. What you submit

You keep ownership of the photos, notes, instructions, and other material you submit.

You grant us permission to store and use that material to quote, schedule, perform, document, support, and bill your service, to resolve disputes, and to meet our legal obligations. That permission lasts as long as we retain the material under our Privacy Policy.

You are responsible for having the right to submit what you upload. Do not upload other people’s personal information, identification documents, financial records, or photographs of people. Photographs of children should not be uploaded at all.

We will not use identifiable photographs of your property in advertising or marketing unless you give separate written permission.

9. Electronic signatures and records

You agree to transact with us electronically. Signatures made through our signing process, and the records that accompany them, have the same effect as handwritten signatures and paper records.

When you sign a document, we retain a copy of the document as signed together with the time of signing and technical details of the session. Copies of documents you have signed remain available in your portal.

10. Payments

Payments made through the site are processed by a third-party payment processor. You enter card details on the processor’s own page, and you are subject to that processor’s terms for the handling of those details. We receive confirmation of the transaction and a reference number.

Amounts, deposits, balances, taxes, and any fees are set by the Service Order and service agreement for your appointment.

If you believe a charge is wrong, contact us before disputing it with your card issuer. Bringing a dispute does not suspend your obligations under a signed agreement, and we may present our records of the transaction and the service to your card issuer.

11. Messages

We send messages about your quote, appointment, and account. Text messages require your consent, which we record. Reply STOP to any text to opt out, or HELP for help. Message and data rates may apply.

We do not run a marketing text programme. Every text we send is about your quote, your appointment, your deposit or balance, or your account, and replying STOP stops all of them. If we ever start sending marketing texts we will ask for your consent to those separately, and it will be separately withdrawable.

After you opt out of texts we may still email you the things needed to administer your account or a transaction.

12. Automated features

Parts of the site use automation, including software that reviews uploaded photographs to describe the condition of a property. Automated output is one input among several. It is not a decision, and it does not set your price.

Automated output can be wrong. Where it matters, a person reviews it.

13. Our content

The site, the portal, and their text, layout, graphics, and software are owned by TABLEROCK or its licensors and are protected by intellectual property law. The TABLEROCK name and logo are our marks.

You may use the site for its intended purpose. You may not copy, republish, sell, or create derivative works from it, or use our marks, without our written permission.

If you send us suggestions or feedback, we may use them without obligation to you.

14. Availability

We do not guarantee that the site or portal will be available, uninterrupted, or free of errors, and we may change, suspend, or discontinue any part of them.

The site is not an emergency service. Do not use it to report an emergency.

The site does not provide legal, insurance, safety, or property management advice.

15. Disclaimers

The site and portal are provided “as is” and “as available.” To the fullest extent permitted by law, we disclaim all warranties relating to them, express or implied, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

This section applies to the website and portal. It does not disclaim any warranty or obligation we owe for cleaning services under a signed agreement.

16. Limitation of liability

To the fullest extent permitted by law, we are not liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, lost revenue, lost data, or loss of goodwill, arising out of your use of the site or portal.

To the fullest extent permitted by law, our total liability arising out of your use of the site or portal is limited to one hundred dollars ($100), or the amount you paid us for services in the six months before the claim arose, whichever is greater.

These limits do not apply to, and nothing in these terms excludes liability for, fraud, intentional misconduct, gross negligence, bodily injury, damage to tangible property caused by us, or any liability that Idaho or federal law does not permit us to limit. Nothing here limits any right you hold that cannot be waived.

Claims relating to cleaning services are governed by the signed agreement for that service, not by this section.

17. Indemnification

You agree to indemnify and hold us harmless from claims, damages, and reasonable costs arising from your breach of these terms, your submission of material you had no right to submit, your misrepresentation of authority over a property, or your unlawful use of the site or portal.

This does not apply to claims arising from our own fraud, intentional misconduct, gross negligence, or breach of these terms.

18. Suspension and termination

We may suspend or terminate your access to the site or portal, with or without notice, for breach of these terms, suspected fraud, non-payment, abuse or threats toward our staff or crews, or where required by law.

You may stop using the site at any time and may ask us to close your account. Sections that by their nature should survive termination do survive it, including sections 8, 13, 15, 16, 17, and 20.

19. Changes

We may change these terms. The version in effect is the one posted on this page, under the effective date shown at the top. Material changes are posted before they take effect, and account holders are notified by email or in the portal.

Continuing to use the site after a change takes effect means you accept the revised terms. Changes to these terms do not alter an agreement you have already signed.

20. Governing law and disputes

Idaho law governs these terms, without regard to its conflict of laws rules. Any dispute arising from them belongs in the state or federal courts serving Ada County, Idaho, and you consent to the jurisdiction of those courts.

21. General

If any provision of these terms is held unenforceable, the rest remain in effect. Our failure to enforce a provision is not a waiver of it. You may not assign these terms without our consent; we may assign them in connection with a merger, acquisition, or sale of assets.

These terms, together with our Privacy Policy and any agreement you sign with us, are the entire agreement between us regarding the site and portal.

22. Contact

TABLEROCK Cleaning LLC, Boise, Idaho. Email hello@tablerockcleaning.com or use our contact form.